Customer Support

Our Customer support includes:

  • Regenerability studies of spot samples from customers evaluation and advice
  • Logistics support including assistance with environmental and hazardous goods documentation and labels for catalyst shipments to/from ECO-RIGEN.
  • Organisation of the shipping itself including handling of applicable customs formalities
  • Coordination of production scheduling according to your (turnaround) requirements
  • Coordination in situ of the sampling during the reactor unloading according to your (turnaround) requirements
  • Coordination in situ of the trucks during your turnaround
  • Updates as necessary on production developments and expected return timing
  • Communication of final material balance reports, final sample shipments if required
  • Direct response to general customer questions, pricing requests etc.
  • Call our Sales Department , telephone +39 0933 846 419